REAA Student Handbook v30.7
Version Control and Document History
This is version 30.7, effective 11 November 2026. The current version is published on the REAA website.
1.0 Rights and Responsibilities
1.1 Students’ Rights
The RTO recognises that students have the right to:
- Expect the RTO to provide training of a high quality that recognises and appreciates their individual learning styles and needs.
- Have access to all the RTO’s services regardless of educational background, gender, marital status, sexual preference, race, colour, pregnancy, national origin, ethnic or socio-economic background, physical or intellectual impairment, and religious or political affiliation.
- Have their prior learning, acquired competencies, and experience appropriately recognised in determining their requirements for training and assessment.
- Be advised of the learning outcomes and prescribed assessment tasks for the training program of their choice prior to its commencement.
- Appeal for a review of the results of an assessment.
- Expect to achieve the published learning outcomes from their training program, if they, in turn, devote the necessary time and diligence to it.
- Learn from fully qualified, competent, and diligent trainers who observe their responsibility to address students’ learning needs, assist them to achieve the course outcomes, and assess their students’ work fairly.
- Learn in an appropriately appointed, safe and clean learning environment, free of all forms of harassment and discrimination.
- Be treated with dignity and fairness.
- Expect the RTO to be ethical and open in their dealings, their communications, and their advertising.
- Expect the RTO to observe their duty of care to them.
- Efficient handling of administrative matters including the processing of fees, concessions, refunds etc.
- Privacy and confidentiality, and secure storage of student records in accordance with the RTO’s policies, to the extent permitted by law.
1.2 Student Support Counselling Policy
All enrolled students can access free, short-term, confidential counselling through Australian Counselling Services (ACS).
How to Access Counselling
- Students can book directly via the ACS website via this link.
- Appointments are conducted online via Zoom, providing convenient and private access.
- Sessions are typically available within 48 hours of booking.
- Students can select from a diverse team of qualified student counsellors.
Confidentiality
All sessions are private and confidential, and no information will be shared with the RTO without the student’s written consent, unless required by law.
1.3 Students’ Responsibilities
Students are responsible for:
- Understanding and accepting the enrolment conditions for the courses they undertake.
- Providing accurate information about themselves at the time of enrolment, and advising the RTO of any personal information changes, including to their address or phone numbers within seven days.
- Paying all fees and charges associated with their course.
- Logging in and progressing through their course regularly within their enrolment period.
- Keeping their login details private and not sharing their account.
- Not cheating or plagiarising in course work / assessments submitted for assessment.
- Recognising the rights of staff and other students to be treated with dignity and fairness and behaving in an appropriate and acceptable manner towards them.
- Promptly reporting all incidents of harassment or injury to info@reaa.com.au, or using the Complaints and Appeals Form.
- Seeking clarification of their rights and responsibilities when in doubt.
- Asking for assistance and / or support when needed.
Prior to enrolment, individuals are advised to check their eligibility for a licence or registration certificate with the governing body of their state. The RTO takes no responsibility for students’ eligibility with their state government.
Suitability requirements address issues of age, criminal history, bankruptcy and previous cancellations of licences or registrations held.
Individuals are also advised to determine if their planned employment arrangements are appropriate to the licence or registration category intended.
1.3.1 Student Feedback
Students are encouraged to provide feedback on their learning experience. Feedback may be collected through student surveys, feedback forms, online reviews or direct communication with staff. This feedback assists the RTO in reviewing and improving training, assessment and support services.
1.4 Access and Equity
The RTO prohibits discrimination towards any group or individuals in any form, inclusive of:
- Gender
- Pregnancy
- Race, colour, nationality, ethnic or religious background
- Marital status
- Physical or intellectual or psychiatric disability
- Sexual orientation, gender identity or intersex status
- Age
The RTO encourages students with diverse backgrounds and a genuine interest in expanding their knowledge and skills to apply for admission into all courses.
1.4.1 Respectful Behaviour and Vilification
The RTO has zero tolerance for harassment, discrimination or vilification of any individual or group. This includes behaviour based on race, religion, ethnicity, nationality or other personal characteristics, including antisemitism and other forms of religious or racial hatred.
Students and staff are expected to treat others with dignity and respect at all times. Breaches may be addressed under the Student Disciplinary Policy.
1.5 Using Student Photo Identification for Profile Authentication
We use a photo from your ID to confirm it is you, including during role play assessments. Acceptable ID is a passport, driver licence or national ID card. By submitting your photo ID you consent to this use, in line with our privacy policy. If you do not consent, write to us at enrolment and we will discuss another way to confirm your identity. If the copy is unclear, we will ask you for a new one.
2.0 International Students
REAA is unable to accept any international students that hold a student visa to study in Australia. REAA requires all students to confirm they are not on an international student visa prior to enrolment. Providing false information regarding this matter does not entitle the student to a refund of any course fees.
3.0 Parental Consent – Students under 18
Students who are under 18 years of age at the time of enrolment are required to obtain written consent from a parent or legal guardian prior to commencing any course with Real Estate Academy of Australia.
Parent / Guardian consent must be provided by completing the Academy’s Online Parent / Guardian Consent Form. Enrolment cannot be finalised, and course access will not be granted, until this form has been submitted and approved.
By completing the form, the parent or guardian agrees to the enrolment and to REAA’s policies.
4.0 Training Guarantee
The RTO guarantees that once you have commenced your course, training / assessment will be provided to allow you to complete the course.
4.1 Training that Meets Your Needs
If you need assistance or support at any point, including for language, literacy and numeracy, learning, mobility, vision or hearing, please tell us as early as you can, ideally at the start of your course. If extra support attracts a cost, you will be told and it will be payable by you. If you do not tell us about a condition that may affect your learning, we may not be able to help. Information you give us about your needs stays confidential and is only used to support you.
4.2 Changes to Agreed Services
Where there are any changes to agreed services, the RTO will advise the learner in writing as soon as practicable, including in relation to any new third-party arrangements or a change in ownership or changes to existing third-party arrangements.
4.3 Training Product Transitions
If your qualification is superseded or replaced, we will tell you. You will be supported to finish within the allowed transition period, or moved to the replacement qualification if required.
5.0 Unique Student Identifier (USI)
If you are enrolled in nationally recognised training, you must have a Unique Student Identifier (USI) and give it to REAA. To create one, go to www.usi.gov.au and select ‘Create your USI’. You will need one of the following forms of ID:
- Driver’s Licence
- Medicare Card
- Australian Passport
- Visa (with Non-Australian Passport) for international students
- Birth Certificate (Australian)
Please note the following items of ID are not sufficient:
- Birth Certificate extract
- Certificate of Registration by Descent
- Citizenship Certificate
- ImmiCard
6.0 Coupon Codes / Promotional Discounts
Promotional prices and coupon codes must be entered at checkout, or applied by a staff member, before you pay. Codes cannot be applied after payment, redeemed for cash, or used to get a partial refund or credit if a promotion starts later. Once you have paid, the enrolment is at the price you paid.
7.0 Course Transfers
There are two types of course transfers outlined in this section.
- Existing students transfer their course to another person.
- Existing students transfer their existing course to another course.
Course transfers are available on application only and allowed at the discretion of the RTO. These are dependent on any training package changes and course availability.
NOTE: All transfer requests MUST be emailed to info@reaa.com.au.
7.1 Course Transfer to Another Person
If a student wishes to transfer their course to another person, they can apply for this to be processed within the first 3 months of their enrolment date. Transfers are not guaranteed and are subject to REAA’s discretion.
The individual the student wishes to transfer the course to must:
- Confirm they accept the Student Handbook (terms and conditions) of enrolment.
- Confirm they are NOT in Australia on an international student visa.
- Confirm they are aware of the course completion date.
Current course transfer fees are listed on our website at www.reaa.com.au.
7.2 Course Transfer to a Different Course
If an existing student requests to change from the course in which they have enrolled (existing course) into a different course (new course), the following applies:
7.2.1 If the course has not commenced
- If the existing course is less expensive than the course which the student wishes to transfer into, the student pays the difference between the cost paid for the existing course and the price of the new course. A 20% administration fee, calculated on the cost of the existing course, will also apply; this fee may be waived at the discretion of REAA staff.
For example:
The student has enrolled in the NSW Assistant Agent course, paying $345, and wishes to transfer to the NSW Class 2 Agent course, which costs $699.
The student will need to pay the $354 difference plus a 20% administration fee of $69 (20% of $345), a total of $423, unless the administration fee is waived.
- If the existing course is more expensive than the course which the student wishes to transfer into, a 20% administration fee calculated on the existing course will apply and a refund for the remaining amount will be paid to the payee as per the Refund / Cancellation Policy (section 15.0).
For example:
For a student transferring from the NSW Class 2 Agent course ($699) to the NSW Assistant Agent course, an admin fee of $139.80 applies.
7.2.2 If the course has commenced
- If the existing course is less expensive than the course which the student wishes to transfer into, the student pays the difference between the cost paid for the existing course and the price of the new course. A 20% administration fee, calculated on the cost of the existing course, will also apply; this fee may be waived at the discretion of REAA staff.
For example:
The student has enrolled in the NSW Assistant Agent course ($345) and wishes to transfer to the NSW Class 2 Agent course ($699).
They will need to pay the remaining balance of $354 plus a 20% administration fee of $69 (20% of $345), a total of $423, unless the administration fee is waived.
- If the existing course is more expensive than the course which the student wishes to transfer into, no refund of the price difference will be paid, as per the Refund / Cancellation Policy (section 15.0), as the course has commenced. A 20% administration fee, calculated on the cost of the existing course, will also apply, as the transfer still involves additional administrative work.
The following additional terms and conditions also apply:
- The existing course and new course must have units of competency in common for any completed course content to be credited towards the new course.
- Any work completed and partially graded in the existing course will need to be credited to the new course and a 20% administration fee calculated on the existing course cost will apply. Where the new course is less expensive, the student will not receive a refund of the price difference and must also pay this administration fee.
For example:
NSW Class 2 Agent course $699 transferring to NSW Assistant Agent course, the admin fee would be $139.80 and no refund of the price difference would be paid.
- If any work completed in the existing course belongs to a unit of competency that is not in the new course, all completed work will be forfeited and will not be credited to the new course.
- If units of competency in the new course are different to those in the existing course, these units of competency will need to be completed in full in the new course and deemed Satisfactory to be awarded the unit of competency.
The timeframe to complete your course will remain unchanged if the existing course and new course share the same duration. In the event that the new course has a longer timeframe (e.g. 12 months), the enrolment date will be used to calculate the expiry date for the new course.
If approval for course transfer is granted, the course will then be changed within 1–2 business days following payment of any applicable transfer/administration fees and the student will be notified by email that the change has been made.
8.0 Course Duration
Please note that the course start date is effective from the enrolment date (date of purchase). The time required to complete all assessments will vary from student to student; this will depend on individual experience and learning style. All courses must be completed within the timeframes below from the start date of the course.
CPP41419 Training Package
| Course Name | Duration |
|---|---|
| QLD Registration Course | 6 months |
| QLD Upgrade to Full Licence Course | 6 months |
| QLD Full Licence Course | 12 months |
| QLD Residential Letting Agent Licence | 12 months |
| QLD Certificate IV in Real Estate Practice | 12 months |
| VIC Certificate IV in Real Estate Practice | 12 months |
| NSW Assistant Agent Course | 6 months |
| NSW Certificate IV in Real Estate Practice | 12 months |
| NSW Upgrade Certificate IV in Real Estate Practice | 12 months |
| WA Restricted Salesperson Registration | 6 months |
| WA Restricted Property Management Registration | 6 months |
| WA Unrestricted Real Estate Registration | 12 months |
CPP51122 Training Package
| Course Name | Duration |
|---|---|
| VIC CPP51122 Diploma of Property (Agency Management) | 12 months |
| NSW CPP51122 Diploma of Property (Agency Management) | 12 months |
National Courses
| Course Name | Duration |
|---|---|
| BSB40520 Certificate IV in Leadership and Management | 6 months |
| FNS40821 Certificate IV in Finance and Mortgage Broking | 6 months |
| BSB40120 Certificate IV in Business | 6 months |
| FNS50322 Diploma of Finance and Mortgage Broking Management | 12 months |
| Upgrade from FNS40820/FNS40821 to FNS50322 Diploma of Finance and Mortgage Broking Management |
6 months |
| FNS40821 and FNS50322 Finance and Mortgage Broking Bundle **Access to the FNS50322 units will only be provided once all FNS40821 Certificate IV units have been submitted and completed in full |
6 months to complete FNS40821 Certificate IV in Finance and Mortgage Broking and then a further 6 months to complete the FNS50322 Diploma of Finance and Mortgage Broking Management. |
Non-Accredited Courses
| Course Name | Duration |
|---|---|
| Non-Accredited Courses | 6 months |
8.1 Course Extensions
If you need more time to complete your course, you can apply for an extension by emailing info@reaa.com.au, or contacting the Student Support line so they can send you the link where you can purchase the course extension.
Extensions are available in 1, 2, 3 and 6-month increments. Requests must be made in writing before your course expiry date to maintain uninterrupted access to your course. Extensions are subject to REAA’s discretion and course availability. Extension fees are non-refundable.
Access to your course stops on the course expiry date, and the course is not available during the 2-month grace period that follows. Within this grace period, you may still purchase an extension and continue from where you left off, provided the training package for the course is not changing.
If an extension is not granted, or is not purchased within the 2-month grace period, and the student wishes to complete the remainder of the course, they will be required to re-enrol, and a re-enrolment fee will apply.
At the conclusion of the 2-month grace period, the student’s account will be closed. Only units of competency that have been fully completed and assessed as competent will be credited if the student re-enrols after this time.
Partially completed or partially graded work is not kept after the 2-month grace period.
8.1.1 Course Extension Fees
Current course extension fees are listed on our website at www.reaa.com.au.
8.2 Course Deferment
Students are eligible to apply for a course deferment only once per enrolment and must meet the following criteria based on their course duration:
- 12-Month Courses: Deferment applications must be submitted within the first three months from the enrolment start date.
- 6-Month Courses: Deferment applications must be submitted within the first thirty days from the enrolment start date.
Requests submitted outside these timeframes will not be eligible for deferment.
For example:
If a student’s course is scheduled to expire on 30 August and they are granted a 3-month deferment, their new course expiry date will be 30 November.
- Only one deferment is permitted per enrolment.
- The deferment period starts from the date of the request and cannot be backdated.
- Deferment is granted free of charge, provided the request is made within the eligible timeframe.
- Students must email their request to info@reaa.com.au, including any supporting documentation if required.
- Students are not permitted to access the course during the deferment period.
- Students may request an exemption from the minimum deferment request period based on extenuating circumstances. This request must be accompanied by supporting evidence (e.g. medical certificate, legal documentation, etc.) and is subject to approval by the RTO.
Students who are outside the deferment eligibility period have the following options:
- Purchase a Course Extension: Subject to current extension fees and terms.
- Withdraw from the Course: If within 7 days of the course purchase date, students may be eligible for a refund under the Refund / Cancellation Policy (section 15.0). No refunds are available beyond this 7-day period, as per that policy.
8.3 Re-Enrolment Fees
The re-enrolment fee is 100% of the total advertised course fee.
For example, if the total course fee is currently $645, to re-enrol to complete this course, the fee applicable would be $645.
8.4 Bundle Courses
A bundle combines a course with extra features, or with a second course, at a lower price than buying them separately. The bundle price applies only when the bundle is bought at enrolment.
- Course plus Priority Grading: your work is graded in half the standard grading timeframe for your course (see 11.7.3 Priority Grading).
- Qualification plus Non-accredited Skills Training: the accredited course you need to work in the industry, plus non-accredited skills training to build practical industry skills. The non-accredited training is not part of your nationally recognised qualification.
- All-inclusive: your course plus the non-accredited skills training and priority grading described above.
- Dual Qualification: two courses at a reduced price. You get access to the primary course on enrolment. You get access to the secondary course, for its allowed timeframe, once the primary course is fully completed and its qualification has been issued.
Bundle terms
- There are no partial refunds if you change your mind about completing the second qualification in a Dual Qualification bundle.
- There are no partial refunds if you change your mind about features bought as part of a bundle.
- Extensions apply to each course separately, not to the whole bundle. For example, if you bought FNS40821 Certificate IV in Finance and Mortgage Broking with FNS50322 Diploma of Finance and Mortgage Broking Management and extend only FNS40821, you must still complete FNS50322 by its original end date unless you extend it too.
All other refund terms in section 15.0 also apply.
8.5 Fast Track Workshops
These are face-to-face trainer-led online workshop programs designed to get your qualification issued faster. These are offered periodically and advertised on our website with available dates/times.
Terms and conditions associated with the Fast Track Workshops are as follows:
- Express Grading is included; this means your assessment will be graded within 3 business days of you notifying your trainer that you have submitted your assessment.
- Refunds are not applicable once we have confirmed your place in the workshop. If you are unable to attend due to extenuating circumstances, we will endeavour to offer you a place at the next available workshop, subject to availability. If we are unable to offer you a place in a subsequent workshop, 50% of your enrolment fee will be refunded.
- Credit transfer: if you have completed any of the units of competency that form part of the workshop, you may be eligible for a credit transfer. Please contact enrolments@reaa.com.au to assess your eligibility for any applicable credit transfers.
- Students must ensure they have an operational webcam and microphone to participate effectively. Students must test their equipment prior to attending. The trainer will not spend time managing students’ individual equipment issues.
- As this is a fast-paced workshop, it is highly recommended that students read through the learner guides and case studies to familiarise themselves with the content prior to attending the scheduled workshop and to make the most of the workshop sessions.
9.0 Equipment Required to Complete these Courses
You will need the following to complete the courses:
- Computer or laptop (Mac or Windows-based)
- Internet access
- Your Unique Student Identifier (USI)
- Adobe Acrobat Reader (free version)
- Microsoft Word
- PowerPoint
- Video recording device, e.g. phone/laptop web camera (video role play)
10.0 Pre-Enrolment Assessment
The pre-enrolment assessment (including language, literacy and numeracy) is compulsory. A score of 75% or more is required for course access. If your score is below 75%, we will advise whether the course is suitable. If we determine it is not, you will receive a full refund. Once you pass, no refund applies, including a change-of-mind request within 7 days of purchase.
11.0 Resources and Assessment
11.1 Units of Competency
All units of competency are delivered on a self-paced basis (not self-directed).
Access to subsequent units will be granted automatically by Cloud Assess once the previous unit has been fully completed and submitted for grading. This will show on your learner portal.
11.2 Submission Policy
Learner material is provided in the online learner portal to support learning and assist with completing assessment. Students will also be required to conduct their own research using materials such as books, internet, magazines, workplace documentation etc. to assist in gaining the knowledge required to answer questions and complete assessment. Assessment is self-paced and open book, so students can use whatever resources they would like to assist with completing assessment noting that the information submitted must be in your own words.
Each student is granted three (3) attempts to submit each assessment for a specific unit of competency.
- Attempts must be genuine and demonstrate an authentic effort to meet the competency requirements.
- A satisfactory grade must be achieved within the three attempts to successfully complete the assessment for the related unit.
- If a student’s second attempt is unsatisfactory, feedback will be provided to improve performance for the third and final attempt.
- Receiving an unsatisfactory mark on the third attempt will result in a “Not Satisfactory” grade for the assessment item and a “Not Competent” result for the related unit of competency.
- If a student does not understand the assessor’s feedback or requires further clarification, it is their responsibility to seek additional feedback from the assessor prior to making their third attempt. Students must use the “Contact Trainer” button or the “Support” widget (both at the bottom left-hand side) in the Cloud Assess learner portal to communicate with their assessor. This step is essential to address any misunderstandings and improve the likelihood of achieving a satisfactory grade. Failing to use these, or using other communication channels, does not guarantee that REAA will receive the message and may cause delays in assessing.
11.3 Unit Resubmission Fee
If the third attempt is Not Satisfactory, a resubmission fee applies for that unit (see the current fee on our website). To ask for a further attempt, submit the Complaints and Appeals Form with your reasons and any evidence (for example medical or hardship). We will tell you the outcome in writing. A further attempt may include extra support or re-enrolment in the unit, which may attract a fee. If a further attempt is not approved, you will be withdrawn from that unit.
11.4 Assessment Outcomes
When you complete an assessment, your work will be marked using the following terms:
- Satisfactory (S): You have correctly completed the task and shown the required knowledge or skills.
- Not Satisfactory (NS): The task is incomplete or does not yet demonstrate the required knowledge or skills. Feedback will be provided so you know what to improve.
If any assessment task is marked Not Satisfactory, you will be given the chance to resubmit after making the required changes.
To be deemed Competent (C) for a unit, you must achieve Satisfactory in all assessment tasks for that unit.
If you do not achieve Satisfactory in all assessment tasks, the unit outcome will be recorded as Not Competent (NC).
Assessment Outcomes Flowchart
This flowchart explains how your assessments are graded, including Satisfactory (S), Not Satisfactory (NS), Competent (C), and Not Competent (NC).
11.5 Live Role Play Sessions (Finance Courses)
For Finance courses, practical role play is done in a 1:1 session with a trainer. Book via the link on our website. After you purchase, email info@reaa.com.au and we will send a booking link for your trainer.
11.6 1:1 Course Assistance Sessions (Real Estate Courses)
By purchasing 1:1 Course Assistance Sessions, you agree to the terms and conditions stated below. If you have any questions or need further clarification, please contact the administration team via info@reaa.com.au or by calling us on 07 3105 6780.
- 1:1 Course Assistance Sessions are available for students enrolled in our real estate courses. Sessions can be booked in 30-minute increments and are designed to provide additional support beyond the standard online course assistance.
- Students may purchase multiple sessions, which can be combined into a longer session or scheduled separately based on the student’s needs and availability. The scheduling of these sessions will be subject to the availability of our trained staff members.
- All purchased sessions must be used within the course’s enrolment period. Any unused sessions at the end of the enrolment period will be forfeited, and no refund will be provided.
- After purchasing 1:1 Course Assistance Sessions, students will receive a confirmation email with a booking link to schedule their sessions. It is the responsibility of the student to book and attend their sessions within the enrolment period.
- All purchases of 1:1 Course Assistance Sessions are non-refundable. There will be no partial or full refund for any sessions not used or missed.
- There are no discounts or promotional offers available for these sessions. Sessions are non-transferable and can only be used by the enrolled student during their active course enrolment period.
- While we strive to accommodate all scheduling requests, availability is on a first-come, first-served basis. We recommend booking your sessions early to secure your preferred time slots.
- Students are permitted to reschedule a booked session provided they notify us at least 24 hours in advance. Cancellations or rescheduling requests made less than 24 hours before the session time will result in the session being forfeited.
- If the assigned trainer is unavailable for a scheduled session, the session will be rescheduled at the next available time slot. We will notify students promptly and make every effort to accommodate their preferred times within the constraints of the trainer’s schedule.
11.7 Course Completion and Assessment Times
Once you have completed and submitted all assessments for all units of competency within your course in full, you are required to activate your grading. This is done through the learner portal, and instructions for this process can be found below.
11.7.1 Activating Your Final Grading
Once you have submitted all units in full, you must activate your final grading. To do this:
- In your Cloud Assess learner portal, click the “Contact Trainer” button or the “Support” widget, both at the bottom left-hand corner.
- Send a message stating: “I have completed my course in full.” (If using the “Support” widget, select “Leave us a message” first.)
Note: Your course will not proceed to final grading until this step is completed. Once activated, you will receive an email confirming that the grading process has begun. You must use the “Contact Trainer” button or the “Support” widget to activate your final grading. Failing to use these, or using other communication channels, does not guarantee that REAA will receive the message and may cause delays in assessing.
11.7.2 Grading Timeline and Process
- Once all units are submitted and you have activated your final grading using the “Contact Trainer” button or the “Support” widget in your learner portal (see section 11.7.1), the following Final Grading timeframes will apply as stated in the table below.
- Final Grading timeframes will only commence once you have submitted and completed all units in full for your entire course and activated your final grading using the “Contact Trainer” button or the “Support” widget.
- Single units submitted will be graded on a rotation basis within 20 to 30 business days from the date of submission.
- Any outstanding (ungraded) units will be assessed in accordance with the Final Grading timeframes applicable to your course, as outlined in the table below.
If you require expedited grading, you may opt to purchase Priority Grading. Please refer to section 11.7.3 – Priority Grading for details on processing times and conditions.
CPP41419 Training Package (Standard Assessment Time)
| Course Name | Duration |
|---|---|
| QLD Registration Course | 10 business days |
| QLD Upgrade to Full Licence Course | 6 business days |
| QLD Full Licence Course | 12 business days |
| QLD Residential Letting Agent Licence | 10 business days |
| QLD Certificate IV in Real Estate Practice | 12 business days |
| QLD CPD Units | 2 business days |
| VIC Certificate IV in Real Estate Practice | 12 business days |
| VIC Diploma of Property (Agency Management) | 12 business days |
| NSW Diploma of Property (Agency Management) | 12 business days |
| NSW Assistant Agent Course | 6 business days |
| NSW Certificate IV in Real Estate Practice | 12 business days |
| NSW Upgrade Certificate IV in Real Estate Practice | 10 business days |
| WA Restricted Salesperson Registration | 10 business days |
| WA Restricted Property Management Registration | 10 business days |
| WA Unrestricted Real Estate Registration | 12 business days |
National Courses (Standard Assessment Time)
| Course Name | Duration |
|---|---|
| BSB40520 Certificate IV in Leadership and Management | 10 business days |
| BSB40120 Certificate IV in Business (Business Operations) | 10 business days |
| FNS40821 Certificate IV in Finance and Mortgage Broking | 10 business days |
| FNS50322 Diploma of Finance and Mortgage Broking Management | 12 business days |
| Upgrade from FNS40820/FNS40821 to FNS50322 Diploma of Finance and Mortgage Broking Management |
10 business days |
11.7.3 Priority Grading
NOTE: This applies ONLY to a fully completed course. It does not apply for individual assessment tasks or units you submit in the rotational grading queue.
Once the student has completed and submitted all their assessments/units associated with the course in which they are enrolled, Priority Grading is available to students who want their course Final Graded faster than the standard assessment times above. Students wishing to do this can purchase Priority Grading through the REAA website www.reaa.com.au. Once this has been purchased, students are required to activate their Final Grading and notify their assessor via the “Contact Trainer” button or the “Support” widget in their learner portal that they have paid for Priority Grading. Priority Grading is non-refundable.
Once the grading is activated, students will be notified that the grading has begun. Please see the Priority Grading times for each course below. Please see the REAA website for Priority Grading costs.
CPP41419 Training Package (Priority Assessment Time)
| Course Name | Duration |
|---|---|
| QLD Registration Course | 5 business days |
| QLD Upgrade to Full Licence Course | 3 business days |
| QLD Full Licence Course | 6 business days |
| QLD Residential Letting Agent Licence | 5 business days |
| QLD Certificate IV in Real Estate Practice | 6 business days |
| VIC Certificate IV in Real Estate Practice | 6 business days |
| VIC Diploma of Property (Agency Management) | 6 business days |
| NSW Diploma of Property (Agency Management) | 6 business days |
| NSW Assistant Agent Course | 3 business days |
| NSW Certificate IV in Real Estate Practice | 6 business days |
| NSW Upgrade Certificate IV in Real Estate Practice | 5 business days |
| WA Restricted Salesperson Registration | 5 business days |
| WA Restricted Property Management Registration | 5 business days |
| WA Unrestricted Real Estate Registration | 6 business days |
National Courses (Priority Assessment Time)
| Course Name | Duration |
|---|---|
| BSB40520 Certificate IV in Leadership and Management | 5 business days |
| FNS40821 Certificate IV in Finance and Mortgage Broking | 5 business days |
| BSB40120 Certificate IV in Business (Business Operations) | 5 business days |
| FNS50322 Diploma of Finance and Mortgage Broking Management | 6 business days |
| Upgrade from FNS40820/FNS40821 to FNS50322 Diploma of Finance and Mortgage Broking Management | 5 business days |
11.8 Certificate and Statement of Attainment (SoA) Issuance Policy
We will issue your certificate or Statement of Attainment within 30 calendar days of being assessed as meeting the course requirements, provided all fees are paid and your USI has been verified. We usually email a PDF to your registered email within 1–2 business days of that decision. We do not post hard copies. Please keep your email address up to date and check your inbox and spam. If it has not arrived, contact Student Support.
11.8.1 Additional Certificate and SoA Re-issue
Should you require your certificate or SoA to be re-issued at any time, for any reason, a fee applies (see current fee on our website). Additionally, if you require a part SoA/Certificate for your course for any reason, this fee will be applicable.
12.0 CPD – NSW
If the student is enrolled in any of the following courses: CPP41419 Upgrade from NSW Assistant Agent to Certificate IV course, or the CPP41419 NSW Certificate IV in Real Estate Practice course and is completing this course with the intention of completing this for CPD purposes, the below will be applicable in regard to purchasing additional Statements of Attainment and course extensions.
12.1 CPD Grading and Additional Statement of Attainment – NSW
Please see the following information regarding the separate grading of CPD units. If the units you require for CPD have already been graded as part of the assessor rotational grading, you will simply need to request an additional Statement of Attainment. If the units you require have not yet been graded and require separate grading to meet your deadline, then CPD Grading will be required.
| Number of Units | Additional Fee |
|---|---|
| Additional Statement of Attainment only | See current fee on our website |
| CPD Grading (1 unit) | See current fee on our website |
| CPD Grading (2 units) | See current fee on our website |
| CPD Grading (3 units) | See current fee on our website |
12.2 CPD Course Extensions – NSW Only
If you are completing this course for CPD purposes and require an extension, the below will be applicable to you. CPD course extension requests MUST be made in writing to info@reaa.com.au prior to your allocated completion time lapsing, are not guaranteed and are subject to REAA’s discretion and course availability.
CPP41419 Training Package
| Course Name | Price | Additional Time Provided |
|---|---|---|
| NSW Certificate IV in Real Estate Practice | See current fee on our website | 12 months |
| NSW Upgrade from NSW Assistant Agent to Certificate IV in Real Estate Practice |
See current fee on our website | 12 months |
13.0 CPD – Queensland
13.1 Course Access and Completion Timeframes (CPD Units)
Students are granted a 12-month course completion period from the date of enrolment. However, study access is not continuously active throughout this period.
Individual units remain dormant until the student requests activation when they are ready to commence study.
Once a unit is activated, the student will have 30 days (1 month) to complete and submit all required assessments for that unit.
If a student is not ready to commence study immediately, their enrolment may remain dormant until they advise the RTO they are ready to begin. The 30-day completion period will commence from the date of activation.
13.2 Final Grading Activation
Once you have submitted all required CPD units, you must notify REAA. Final grading then takes up to two business days. Grading will not start until you notify us, and a delay in telling us will delay completion.
13.3 Competency Outcomes
If an assessment task is marked Not Satisfactory (NS):
- Feedback will be provided.
- The student must address the required amendments and resubmit, within the attempts allowed for that assessment.
- Standard grading timeframes will recommence upon resubmission.
If Satisfactory is not achieved in all assessment tasks for a unit within the allowed attempts, the unit outcome will be recorded as Not Competent (NC).
13.4 Certification Issuance
Once all required units are Competent and your USI has been verified, your Statement of Attainment will be issued as set out in section 11.8.
13.5 CPD Compliance Responsibility
Students are responsible for ensuring they meet their CPD requirements.
REAA is not responsible for:
- Missed CPD deadlines.
- Licensing or registration impacts resulting from late completion.
14.0 Student Responsibility to Monitor Learner Portal (LMS Communications)
Students are responsible for regularly accessing and monitoring their learner portal (Learning Management System – LMS) throughout their enrolment period.
All official communications issued by REAA, including but not limited to the following, are delivered primarily via announcements within the learner portal:
- Course updates or changes
- Assessment instructions
- System upgrades or portal changes
- Maintenance or service interruptions
- Office closures
- Policy, procedural or compliance updates
- General student announcements
14.1 Use of Email Notifications
Email notifications are sent where information is specific to an individual student (for example, enrolment confirmations, individual progress issues, payment matters, or compliance-related requests).
However, announcements and information applicable to all students are communicated via the learner portal only, and students are required to monitor these communications independently.
14.2 Failure to Monitor LMS
You are responsible for checking the learner portal for announcements. If you do not log in for 30 days, access may be disabled. Contact Student Support to have it turned back on. Not checking the portal is not grounds for a refund or for claiming you were not told.
15.0 Refund / Cancellation Policy
NOTE: All refund / cancellation requests MUST be emailed to info@reaa.com.au.
- Cancellation of any course enrolment must be communicated in writing by emailing info@reaa.com.au.
- Students can request a refund within 7 days of the course purchase date, provided they have not passed the Pre-Enrolment Assessment (see below). The course fee will be refunded minus the Administration Fee (as outlined under section 15.1 – Administration Fees).
- Students are required to attempt the Pre-Enrolment Assessment Part 1 and Part 2 (LLN) within 7 days of the course purchase date. If a student passes the Pre-Enrolment Assessment, no refunds are permitted, including change-of-mind requests made within 7 days of the course purchase date. Passing the Pre-Enrolment Assessment confirms that the student’s skills are sufficient for the course, and the student has already accessed REAA’s systems.
- If a student does not pass the Pre-Enrolment Assessment and the RTO determines that the student is not suitable for the course, a full refund will be issued.
- If a student has had a course unit released to them and has accessed any part of that unit, no refund will be applicable.
- REAA will hold 100% of the course fees where a request for a refund is made beyond 7 days of the course purchase date. If the student can provide a medical certificate or evidence to REAA demonstrating extreme personal circumstances or hardship, a refund or partial refund may be applicable at REAA’s discretion. An Administration Fee will apply if a refund is approved (as outlined under section 15.1 – Administration Fees).
- If REAA determines that the course is not suitable for the student or if the course is cancelled by REAA, a full refund of the course fees will be issued.
- For bundles, there are no partial refunds for a change of mind about completing a Dual Qualification or about features bought as part of the bundle (see 8.4 Bundle Courses).
- In all other circumstances, refunds are at REAA’s discretion and may be negotiated on a case-by-case basis.
- All refund requests will be reviewed within 7 business days from the date the request was submitted. Refunds will be processed within 7 to 10 business days following the review in the case of an approved refund or partial refund.
15.1 Administration Fees
The Administration Fee is 20% of the course fees paid and is deducted from any refund. For example, if you paid $499 for the course, your refund will be $399.20 after deducting the 20% fee.
15.2 Third-Party Transaction Fees
Any payment processing fees charged by third-party platforms (including, but not limited to, PayPal, Stripe, or credit card processors) at the time of purchase are retained by the payment gateway and are non-refundable. In the event of an approved refund, these transaction fees will be deducted alongside the 20% Administration Fee from the final payout amount.
For example, if a student pays $500 for a course via a platform with a 3% transaction fee ($15):
- Less 20% Administration Fee: -$100
- Less 3% Third-Party Fee: -$15
- Total Refunded Amount: $385
16.0 Complaints and Appeals Policy
You can raise a complaint or appeal about REAA, our staff, a third party providing services for us, or another student, without fear of reprisal. We will treat it confidentially and fairly. The steps, timeframes and external options are in section 16.1.
16.1 Procedure
If you have a complaint or appeal, first try to resolve the issue with the person involved or with your trainer. Where appropriate, raise a complaint with your trainer within 7 days of the issue.
If it is not resolved, submit the Complaints and Appeals Form.
Include a description of the issue, what you have done so far, the outcome you would like, and whether you want to formally present your case.
An appeal must be lodged within 7 business days of the decision.
We will acknowledge your complaint within 7 days and give a written outcome within 14 days.
If we need more than 60 calendar days, we will tell you why and update you.
If you are still not satisfied, we will arrange for an independent external person to review the matter, and you will have the opportunity to formally present your case. You may also contact the National Training Complaints Hotline on 13 38 73, ASQA – concerns about training providers, or your state Fair Trading office.
17.0 Appeals Against Assessment Grades
Students may appeal against a result shown on their student record / assessment and may lodge their appeal as outlined in section 16.0 – Complaints and Appeals Policy.
18.0 Flexible Forms of Assessment
The RTO can provide flexible forms of assessment, where appropriate, for students in proven extenuating circumstances. Apply in writing to info@reaa.com.au with details of the circumstances. We will assess your request and tell you the outcome in writing.
Any flexible arrangement must still allow the student to demonstrate all the skills and knowledge the unit of competency requires. Assessment tasks, including role plays and practical demonstrations, cannot be waived or exempted because a student would prefer not to complete them or feels uncomfortable doing so. Where a task is needed to collect evidence of competency, an alternative method may be offered only if it gathers equivalent evidence.
19.0 Access to Student Records and Participation
If you want to view your student file or discuss your progress, arrange a time with your trainer or Student Support.
20.0 Fees in Advance
You will not be asked to prepay more than $1,500 for tuition or other services not yet delivered. After your course starts, any further amount we ask you to pay in advance will also be kept within that $1,500 cap for services not yet delivered. Prepaid fees are protected.
21.0 Credit Transfer (CT) and Recognition of Prior Learning (RPL)
21.1 Credit Transfer (CT)
If you have already been assessed as competent in a unit at another RTO, we will grant credit on suitable evidence (for example a Statement of Attainment). We will check that the document is genuine, which may take a little time. Licensing or regulatory rules may still require some reassessment. We will not issue a qualification or Statement of Attainment based only on credit transfer from other RTOs.
Credit transfer is not the same as Recognition of Prior Learning (RPL).
21.2 Recognition of Prior Learning (RPL)
RPL recognises skills and knowledge from formal or informal training, work and other professional experience, if they are still current. You must provide accurate, genuine evidence (for example qualifications, work history, licences, or a practical demonstration or interview if we ask for one). We will check that the evidence is genuine.
21.3 Verification of Competency (VOC)
Verification of Competency confirms that your existing skills and knowledge are current. You may be asked for evidence such as a previous assessment result, a Statement of Attainment or qualification, industry certification, or workplace records. We may ask for more evidence or a further assessment before we confirm competency.
21.4 Self-Assessment and Eligibility Check
Students are encouraged to use the free self-assessment tool to evaluate their suitability for the RPL process. Upon completion of the self-assessment, students will receive an email containing a link to their results and guidance on the next steps. Completing the self-assessment does not guarantee RPL or credit transfer. We will still assess your application.
22.0 Communication Contacts and Response Timeframes
Students must use the correct communication channels outlined below.
Course and Assessment Support
All course content, assessment, grading, and trainer support enquiries must be submitted via:
- The “Contact Trainer” button or the “Support” widget (both at the bottom left-hand corner) in your Cloud Assess learner portal; or
- Email: support@reaa.com.au (backup channel, e.g. if you are emailing from outside the learner portal)
Failing to use these channels, or using other communication channels, does not guarantee that REAA will receive the message and may cause delays in assessing.
Please note that course assessment support is not provided via phone, as trainers and assessors are not available on phone lines.
Technical, Account and General Support
For technical issues, login/access support, enrolment enquiries, payment matters, or general administrative support, please contact:
- Email: info@reaa.com.au
- Phone: 07 3105 6780
Students may also use the live chat function available on the REAA website during business hours.
Response Timeframes
- Email enquiries: 1–2 business days
- Phone enquiries: Same business day during support hours where possible. Enquiries received near close of business may be returned the following business day.
If phone lines are busy, students must leave a voicemail message to receive a return call. Missed calls without a voicemail will not be returned.
23.0 Change of your details
If your name, residential address or telephone number changes, email info@reaa.com.au with the previous and updated details. We cannot take responsibility if you do not tell us.
24.0 Assessment Results
Students are notified of assessment results of each unit within the learner portal in their grading sheet. Assessment results will not be given to anyone else without your prior permission. No assessment results are issued or discussed over the telephone.
25.0 Academic Misconduct and Plagiarism Policy
Academic misconduct or plagiarism occurs when a student reproduces someone else’s words, ideas, or findings and presents them as their own without proper acknowledgement. It includes attempts by students to cheat or act dishonestly in an examination, test, assignment, essay, or any other assessment task.
There are many forms of academic misconduct or plagiarism, including the following:
- Direct copying of sentences, paragraphs or other extracts from someone else’s published work (including on the internet and in software) without acknowledging the source.
- Paraphrasing someone else’s words without acknowledging the source.
- Using facts and information derived from a source without acknowledging the source.
- Using ideas directly derived from an identifiable author without acknowledging the source.
- Producing assignments that should be their own independent work in collaboration with and/or using the work of other people (e.g. a student or tutor).
- Using the work of other members of a group project without acknowledging who contributed the work.
- Copying from another student’s work.
- Submitting someone else’s work as their own.
- Using a diagram from another text or the internet as a basis for your diagram without acknowledging the source.
- Taking statistics from another source and using them in a new table or figure without acknowledgement.
- Buying an essay from the internet or another student and submitting it as their own work.
- Making up fake quotes or sources.
Students who are found cheating or guilty of plagiarism in any form of assessment will be deemed Not Competent for the relevant unit of competency on confirmation of the breach.
Students will be disciplined as per the Student Disciplinary Policy.
Students found cheating will receive a formal written warning from REAA advising that a second breach will result in the student being asked to leave the course with no refund.
25.1 Use of Artificial Intelligence (AI) Tools
AI tools are increasingly used in work and study. REAA does not prohibit the use of AI tools for learning but has set the following rules to ensure you develop the knowledge and skills required for your course, and that all assessments are undertaken fairly and with integrity.
AI tools include, but are not limited to, generative AI such as ChatGPT, Google Gemini and Microsoft Copilot. While these may provide opportunities to support study, they also come with risks and must be used only in accordance with this Policy.
Important Notes on AI Tools
- AI tools are not always accurate. Information may be out-of-date, irrelevant to Australian legislation, or entirely incorrect.
- AI tools can fabricate content. You must verify all information against reliable sources.
Assessment Rules
Unless otherwise specified in writing as part of the assessment, you may use AI tools to:
- Proofread and check your work.
- Assist with general research, provided you verify accuracy and do not copy responses directly.
You must not:
- Copy or paste AI-generated content into your assessment answers, reports, or case studies.
- Use AI tools to write assessment responses on your behalf.
- Enter REAA course materials, assessment tools, or questions into AI tools.
- Purchase or use AI “prompts” or third-party services to complete assessments.
If you are unsure about how AI tools may be used, please contact the REAA Training Team for clarification.
Ultimately, you are responsible for ensuring all submitted work is your own and meets course requirements.
25.2 Policy on Breaches
Any breach of this Policy will be treated as academic misconduct. Consequences may include:
- Investigation: Your work will be reviewed and you may be asked to demonstrate your knowledge in an interview or re-sit.
- First Proven Breach: Your assessment will be marked Not Satisfactory and a formal warning issued to you.
- Serious or Repeated Breaches: will result in:
- Cancellation of your enrolment without refund.
- Reporting of misconduct to the regulator.
- Loss of eligibility for re-enrolment with REAA.
26.0 Student Disciplinary Policy
This section sets out the conduct we expect, what happens if it is breached, and how you can appeal.
26.1 Zero Tolerance Policy
REAA has a Zero Tolerance Policy regarding any verbal abuse, aggression, or violent behaviour towards staff. This policy applies to all students and covers any interactions with REAA staff, including in-person, phone, email, and online communication.
Examples include threats, intimidation, any action that causes staff to feel unsafe, yelling, swearing, harassment, discriminatory remarks, or repeated unreasonable demands.
26.2 Misconduct Policy
Student Responsibilities
- Follow all reasonable instructions provided by trainers and assessors or administration staff members.
- Submit assessments according to the provided guidelines and feedback.
- Communicate respectfully with staff and peers.
- Refrain from making threats or engaging in cyber abuse or blackmail, including online defamation or threatening to leave negative reviews to manipulate outcomes.
Misconduct Includes (but is not limited to)
- Failure to follow assessor feedback and resubmission requirements.
- Disrespectful or aggressive behaviour towards staff or fellow students.
- Threats or intimidation in any form.
- Cyberbullying, blackmail, or attempts to damage the RTO’s reputation.
If this happens, you may receive a formal warning. Serious or repeated breaches can lead to suspension or removal from the course with no refund. You can appeal a disciplinary decision by submitting the Complaints and Appeals Form within 7 business days of the decision.
27.0 Work Health and Safety Procedures
We will provide a safe learning environment. If you are injured or feel unsafe during any training activity, tell us straight away at info@reaa.com.au.
28.0 Your Rights Under the Law
Your personal information is protected under the Privacy Act 1988, and you have the right to study free from discrimination and harassment under Australian law.
29.0 Registration
REAA is a registered training organisation (RTO 32426) regulated by the Australian Skills Quality Authority (ASQA). We must comply with the Standards for RTOs 2025. You can read more on the ASQA website.
