Today we will dive into what tools you could use to respond to your reviews.
Majority of your reviews would come through ‘Rate My Agent’ and to a lesser extent, Facebook. The plus side of these platforms is that both allow you to either respond privately or publicly.
Responding to positive reviews is the easy part of the job and responding re-iterates to the client you really appreciate their good feedback.
As for negative reviews, there is a little bit of work involved. A good first step is a private message them to enquire about the problem if you want a little more information. Once you have all the background information, you can publicly reply to the comment and make amends.
Responding to reviews can be one of an agents best PR tools as it shows you are active and willing to develop from negative feedback. If all is positive, then a prospective client can see you are amazing at what you do, and hopefully, keep you in mind to sell their property.