To finish off this “How To Respond To Your Reviews” series, I just want to remind you to move on.
It is impossible to please 100 percent of your clients all the time and not all of your reviews will be 5 stars. You will at some stage miss a potential client because of a review his/her friend gave them, whether it was written or verbal.
This is okay.
Prospective clients look at more than just your bad reviews, they look at the good as well. Just remember as well that there are reviews that won’t appear digitally and only flow through word of mouth. They also look at the professionalism you responded with and the photos and information about your business.
There are a lot of factors that go into people’s choice of agent so be the best you can be and continually improve.